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Shipping & Returns

Processing time of the order : 1 business day. 
Shipping time: 1-3 business days by USPS First Class Mail (please keep in mind the possibility of an unexpected delay due to COVID-19)

Returns are processed within 3 business days upon receiving the package. Refunds depend on payment date.

We offer free shipping on all US orders over $45 via Ground. Expedited  shipping is available for with an additional charge. Please see below for our Return Policy.

Please note that once your order is placed, we cannot modify or cancel. We encourage you to use our free return policy to send back any unwanted items. If there is any issue with your shipment or return, please email us at contact@saisojewelry.com and our team will be happy to assist.

Due to current events and potential carrier delay, please allow extra days for your purchase or return to be processed. We appreciate your patience!

SHIPPING POLICY

We offer free shipping on all US orders $45 and over via Ground Shipping. Orders below $45 will be charged a fee for shipping and handling. Expedited shipping is available with an additional charge as noted at checkout. We currently do not offer International Shipping.

Orders are processed Monday through Friday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. If you have an account with us, you can track your order by logging in to your account’s order history. Once your order is placed, we are unable to modify or cancel. We encourage you to utilize our free return to send back any unwanted items.

All orders are charged at the time of purchase.

RETURN POLICY

Unworn, new condition merchandises can be returned within 45 days of the order ship date for a full refund to your original form of payment, unless marked as final sale or otherwise noted. Merchandise must be returned unused, with tags, in the original packaging.

Merchandise eligible for return will arrive with a prepaid return label. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you cannot find your invoice, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.

Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.

You’re also welcome to use the shipping method of your choice instead of our prepaid return label. However, we are not responsible for lost return packages. We recommend you insure and track your package.

If you choose to use your own return label, please address the return to:

SAISO Returns
1521 E Southdowns Dr
Bloomington, IN 47401

You will ONLY receive an email once your return has been fully processed. You will NOT receive an email when your return has been received.

Items not eligible for returns

As specified on the product page, at checkout, and on your order confirmation email, we do not accept returns for any final sale merchandise.

Exchanges

We do not process exchanges, even if it is for the same item in a different color or size. We encourage you to return the original merchandise, and then visit our website to purchase the correct item in a separate order.

Gift Returns

If you were given an item from SAISO that you would like to return, and you do not have a gift receipt, please send an email to contact@saisojewelry.com with the original purchaser's name and email address. You will then receive a prepaid return label. Upon receipt and processing of your return, you will receive an email from us with confirmation of your refund in the form of store credit.

Quality Guarantee

We take pride of our products. If your purchase is less than perfect upon arrival, please let us know. Send a photo to contact@saisojewelry.com and our team will assist.